Return Policy

Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.

• Customers are required to send in a written notice (Before you return the goods/product) via email within 2 days of receiving the item
• Item return must reach our premises within 7 days from date of informing us
• Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
• Customers are required to e-mail us (sheltonpuchong@hotmail.com) the Return Details as below:

Important Notes

• The return and replacement shipping fee will be borne by Sheltonmart.com.my provided the return and replacement is due to Shelton Jaya fault only.
• Any exchange of item is subject to the same design and color only.
• If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer.
• If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be convert into cash coupon code voucher to customer’s Sheltonmart.com.my account for future purchase. No monetary refund is allowed.
• Sheltonmart.com.my reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy.

Non-Returnable/Non-Exchangeable Section

• Color differs, item design is slightly different from the picture displayed
• Sales items is not returnable unless it is a damage item

This return policy may be updated from time to time without prior notice. Please contact us at sheltonpuchong@hotmail.com if you have any enquiry.